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Technical Consultant, Continuous Improvement

Strata is searching for a Technical Consultant (TC) to join our team. Being a TC means you are providing technical guidance and support for the StrataJazz product to Strata Decision’s customer base. In this role, you will be supporting the newest StrataJazz product, Continuous Improvement (CI).  The product is currently being supported by the development and client services team.  The person in this role will be a pioneer.  The CI TC will be a part of the CI Client Services team and work directly with client services and development to transition support to this new team member.   The ideal candidate for this role should be highly motivated, enjoy finding creative solutions to challenging problems, have an interest in learning about healthcare operations, and be comfortable working in gray areas.  


  • Help deliver a best in class client experience by providing technical assistance and support following StrataJazz implementation and optimization projects
  • Discuss where current configuration of our product does not align with client’s business needs and advise on recommended updates
  • Responsible for client communication from initial point of contact to support case resolution
  • Document all client communication and database updates which are attributed to support cases
  • Assess risks and escalate as it relates to client satisfaction or severe system issues
  • Work closely with the Client Services, Development, and Help Desk departments in managing support cases
  • Assist with training of other consulting and help desk team members
  • Use technology including SQL, Visual Studio, C# and Microsoft Excel to solve complex problems

Desired Skills and Experience:

  • Bachelor’s degree or foreign equivalent in Accounting, Engineering, Finance or other applicable field
  • Professional experience with writing and troubleshooting complex T-SQL queries
  • Basic knowledge of C#
  • Professional experience in relational database concepts
  • Knowledge of how to use Visual Studio for debugging code
  • Professional experience with using SQL Server Profiler
  • Excellent communication skills including client facing experience
  • Experience in technical issue resolution and escalation procedures
  • Ability to learn quickly and adapt to new challenges/change
  • Proven experience in managing multiple projects with multiple priorities
  • Minimum of two years experience working in a similar role
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